If you receive a defective product or experience problems with your product that fall within the V-MODA Premier Limited Warranty, you may process the return on our website and ship the defective product to our warranty department. First, browse to our warranty return page and fill out the form . Please include the following information in the message:
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shipping address
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order number (if purchased at shop.v-moda.com)
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date of purchase and purchase location
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explanation of the product defect
Note: Your repair/exchange may not be processed if we do not have all your information.
When you submit this information, you will immediately receive an email with a ticket number (such as PZL-912213). Ship your defective product with this ticket number and all the above-listed information along with proof of purchase (as described in our warranty below) to our warranty department. You are responsible for any costs associated with shipping your product to the V-MODA warranty fulfillment center. V-MODA cannot be held responsible for products lost or damaged in transit. We recommend that you insure your package and use a shipper, such as UPS, FedEx, or USPS that allows you to track your package. Once the product is received, we will process your return and ship you a replacement product.
Please send returns and exchanges to:
V-MODA Warranty Department
6464 W. Sunset Blvd.
Suite 500
Hollywood, CA 90028
Product Refund
V-MODA guarantees complete 100% satisfaction with your purchase. Merchandise purchased on shop.v-moda.com may be returned within 30 days of receiving the shipment for a full refund or an exchange (see exceptions below). Please include your name, physical address, email address, and order number with the return. Your return may not be processed if we do not have all your information.
Customer is responsible for return shipping costs as well as products lost or damaged before they reach V-MODA. We recommend that you insure your package and use a shipper, such as UPS, FedEx, or USPS that allows you to track your package.
Please note: We do not refund original shipping and handling charges.
V-MODA Premier Limited Warranty
V-MODA warrants the owner of this product against defects in materials or workmanship as declared below:
V-MODA will repair or replace the product at no charge for the following periods:
- One (1) year from the date of purchase for the following products: Bass Freq, Faze, Octave, Sport, VJ2, Vibe.
- Two (2) years from the date of purchase for the following products. Vibe Duo, Vibe 2, Remix.
Products must be purchased from a V-MODA authorized dealer.
After the warranty period, or in cases where the Premier Limited Warranty does not apply, the consumer may contact V-MODA customer service to request 50% off a replacement V-MODA headset* (see below). This warranty does not cover shipping, installation and removal of any other costs. Proof of purchase may be required and should be retained.
This Premier Limited Warranty does not cover cosmetic damage, acts of God, misuse, accidents, commercial use, and modification to the product, improper connection, improper use or attempted repair by unauthorized distributors renders this warranty null and void. *
This warranty does not cover products purchased open box, sold as-is, by private party resale or any other third party purchases from unauthorized distributors. Transfer of V-MODA products through unauthorized distributors renders this warranty null and void.
This warranty is also null and void if the product is damaged by a connecting product that may have caused damage through misuse or malfunction or if the factory model name or serial number has been altered.*
A proof of purchase may be in the form of a receipt or bill of sale, with the model of the product, price and the date of purchase stated.
RESTRICTIONS: V-MODA is not responsible to repair or replace the product if in violation of this warranty. This warranty gives the purchaser specific legal rights, you may also have other rights which vary from state to state that may result in the change of this warranty. *
To obtain service under this warranty agreement, properly protect the product in a shipping package, as we are not responsible for items lost or damaged in transit, and include a copy of the original receipt.
Please visit v-moda.com/support for further instructions, in order to fill out the online warranty form and for the current V-MODA warranty mail stop mailing address.
To acquire a printable version of this warranty, please visit
v-moda.com/support. For customer service inquiries, please e-mail support@v-moda.com. You may also call 1.888.VMODA.LA Monday through Friday, 9:00 am to 5:00 pm (PST).
V-MODA SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ON THIS PRODUCT ARE LIMITED IN DURATION TO THE WARRANTY PERIOD FROM THE DATE OF ORIGINAL PURCHASE. *
*Replay Replacement Program – 50% Off Lifetime Discount
Music doesn’t break headphones, extreme listeners do. Fortunately, with the V-MODA Replay Replacement Program, we’ve got your back. We understand that head-banging or sky diving while listening to your headphones can result in unforeseen circumstances. We don’t judge.
All we ask is that you send the headphones (or what’s left of them) to us and we’ll email you a 50% off coupon towards a new set of V-MODA in-ear headphones from V-MODA.com.
Before you send them though, tell us your story by contacting us at support@v-moda.com or by phone at 1.888.VMODA.LA (M-F, 9am – 5pm). If you have a great story, we may throw in a free V-MODA tee or hat.
As of today, this incredible program is only available to US customers. If you’re an International customer, please check back for updates or call support at 1.888.VMODA.LA.
